‎Salesforce Commerce Cloud Innovations: Redefining How Brands Approach Their Customer Experience with Salesforce Futurist Brian Solis

Models are in a place exactly where they must exceed shopper expectations even if the client was not expecting it. No model is protected from the need to continue to be 1 phase ahead of its customers – just feel of Blockbuster and Nokia.

In this episode, I have a good conversation with Brian Solis, VP, International Innovation at Salesforce. Brian is a environment-renowned electronic anthropologist, futurist, eight occasions bestselling creator, and worldwide keynote speaker. He has constantly been acknowledged as just one of the world’s primary voices in innovation, company transformation, and leadership for over two a long time.

Pay attention in to understand about the buyer working experience in a electronic-first globe and how models can endure the adjustments and regularly exceed their customers’ expectations.

Demonstrate Highlights:

•How buyer expectations have improved
•How a digital-1st globe has transformed men and women and continues to change men and women
•Why we ought to demonstrate our customers what’s possible
•Why you need to have to have a eyesight or conclude aim
•The connection among electronic and in-particular person browsing
•What is the pre-Metaverse, according to Brian
•What can brands do now that buyers are not expecting

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Supporting Means:

Check out him at briansolis.com
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If you’re fascinated in understanding more about Salesforce Commerce Cloud, you should check out our webpage: https://www.salesforce.com/ca/products/commerce-cloud/overview/.

*** Episode Credits

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