Training methods you can implement with Guides Part 3

This is the last of our three-part series highlighting different ways to utilize trainings methods you can implement with Guides. If you have not, make sure you check out our first two blog posts to learn about the different ways to you can use Guides in your training. The three difference scenarios can be use in the specific order to help trainees learn how to inspect, diagnose, and troubleshooting issues. The methods not only work for training but also on-the-job as well.

Inspection

Inspection guides can be used for both training and on-the-job application. For the training aspect, this type of guide will train employees on what they should look for on the frontline. Whether that is a broken part or if a piece of equipment is showing signs of age and needs to be closely monitor or replaced. An inspection guide will show employees first how to access/dissemble the equipment or part and what specifically they should be looking for. As for on-the-job the process is similar as employees will go through guide to inspect the task at hand. A key benefit is employees inspect the equipment by themselves on a regular basics and free subject matter expert time to help more critical issues. If the event the have a question or the issue needs support, they can always call an SME for help.

Diagnosis

After you inspect a component or machine and there is an issue you need to diagnose it. This type of guide works for different types of diagnosis. Whether it something simple like a part is old and needs to replace or more complex such as testing different parts to help determine what is wrong. Most subject matter experts have a checklist of what they are look for when they diagnose an issue. A diagnosis guide is a step-by-step version of this checklist for trainees or employees. The use of images and videos within a guide helps show users what a part show look like or which way a component should be angled. A more advance guide will also utilize holograms which is like a level up from images and videos to provide a 3D view of what part should look like or how the machine should run.

Troubleshooting

Lastly once you inspect and correctly diagnose the issue you must troubleshoot and fix the issue. A troubleshooting guide is broken down into different scenarios based on the diagnose. The scenarios can be more technical and complex or a simple issue. You can have a trainee replace a part and troubleshoot to make sure the entire machine functions correctly. A more complex scenarios, can feature different use flow based on a reading from an electrical board for example. Based on the different reading users will be walkthrough what to do for each reading. Other steps can be whether electrical wires are connected or not.